Services Support
Our Services
Welcome to our service support page!
We are committed to providing you with efficient and professional technical support and after-sales service to ensure that the water jet cutter, bridge cutter, or glass rock slab edge grinder you purchased can operate efficiently and maximize the service life of the equipment.
1.Product Installation
After purchasing a water jet cutting machine, bridge cutting machine and glass rock slab edge grinding machine, we provide equipment installation and commissioning support. Our professional technical team will assist you in completing the equipment installation and ensure that the equipment is in optimal working condition.
01.
02.
03.
04.
2.Operation training
In order to help you better operate and maintain the equipment, we provide detailed operation training services. Whether you are a new customer or an existing equipment user, we can provide online guidance or on-site training at the factory according to your needs
3.After-sales repair services
We provide comprehensive after-sales maintenance services to ensure the long-term and stable operation of the equipment. No matter what technical problems you encounter during use, our maintenance team can provide you with timely assistance.
Maintenance method:
Online support: If you encounter a problem, you can first contact our customer service department, and we will provide remote diagnosis.
On-site maintenance: If it cannot be solved remotely, we will arrange engineers to repair it on site.
Maintenance guarantee:
We provide a warranty period for the equipment, and provide free online maintenance services during the warranty period (such as non-human failures).
4.parts supplys repair services
We provide genuine original spare parts to ensure the long-term stable operation of your equipment. If you need to replace spare parts, we will provide you with a convenient and fast procurement channel and guarantee the quality and compatibility of spare parts.
Fast supply
5.Technical Support
Technical Support
We have an experienced technical support team that can provide you with detailed technical advice and problem solutions.
Pre-sale service:
Match the most suitable model according to your needs, saving complicated communication processes,technical training, short-term employment
Parts service:
When shipping, we will provide some spare parts according to the machine, such as nozzles, bearings, seals, etc. to meet basic self-service maintenance needs
After-sale service:
If there is a problem with the machine during use, we can provide technical guidance for you to replace parts and repair. If necessary, we can send a professional after-sales team to repair the site.
Customized service:
Our waterjet cutting machine, edge polishing machines, etc. can be customized, such as pressure, cutter head, number of grinding discs, main components, appearance, color, logo, etc.
6.Equipment maintenance service
Regular equipment maintenance is the key to extending equipment life and improving production efficiency. We provide regular guidance and maintenance services to help you promptly identify potential equipment problems and repair them.
Maintenance content:
7.Customer Feedback and Suggestions
We attach great importance to customer feedback, and every suggestion is very important to us. Through continuous improvement and innovation, we hope to provide you with better products and services.
Feedback method: You can provide us with feedback through online form, phone or email.
8.FAQ
Are you a factory?
Yes, we are a factory, with an integrated business model of industry and trade.
Do you support factory visits?
Yes, we support factory visits and welcome factory visits
What shipping areas are supported?
We support global shipping.
Do you provide training and installation services?
We provide training services, online training, and support factory training; we also provide installation services
Feedback method: You can provide us with feedback through online form, phone or email.
Contact Us
If you need any support or have any questions, please feel free to contact us: